30-day window
Eligible return or exchange requests should be made within 30 days of delivery.
Return & Exchange Policy
A clear 30-day path for returns and exchanges.
TidyMorrow offers free returns and exchanges within 30 days for eligible items. This policy explains the return window, item-condition expectations, exchanges, refunds, damaged or incorrect orders, and the information that helps us resolve a request efficiently.
Free returns & exchanges
30-day return window
24/7 customer support
Policy at a glance
What to know before starting a return.
Keeping the item, packaging, and order details together until your request is resolved can make the process faster and help avoid unnecessary delays.
Free return shipping
Eligible returns and exchanges are processed without a return shipping charge.
Order details required
Keep your order information available so eligibility and the correct resolution can be verified.
Support available 24/7
Questions about returns, exchanges, refunds, or order issues can be directed to customer support at any time.
Return eligibility
Keep the item in a return-ready condition.
A return or exchange is easiest to process when the item can be identified, reasonably inspected, and matched to the original order. Normal inspection is expected, but products should not be intentionally altered, damaged, or used beyond what is reasonably necessary to evaluate them.
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Request within 30 days
Start the return or exchange within 30 days of the order being delivered.
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Keep the item complete
Include the product and any parts, accessories, manuals, or components that were supplied with it where applicable.
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Retain packaging where reasonably possible
Original packaging can help protect the item during return transit and make identification easier.
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Provide proof of purchase
Order information may be required to locate the purchase and confirm eligibility.
How the process works
Four simple stages from request to resolution.
Do not send an item back without the return instructions associated with your request. Starting through support helps make sure the return is identified and routed correctly.
Start the request
Provide the order details, item involved, and whether you are requesting a return, exchange, or help with an order issue.
Receive instructions
Support will review the request and provide the next steps for an eligible return or exchange.
Prepare the item
Pack the item securely with its included components and follow the provided return instructions.
Inspection & resolution
After the return is received and reviewed, the approved refund or exchange can be processed.
Exchanges
Exchange eligible items when a different solution fits better.
Eligible items may be exchanged within the 30-day window. Exchange availability depends on the requested replacement being available when the exchange is processed.
- Start with the original order: provide the order details and identify the item you want to exchange.
- Replacement availability: a requested alternative may be unavailable or may change before the exchange is completed.
- Price differences: if the replacement differs in price, the applicable adjustment will be handled according to the exchange instructions provided for the request.
- No duplicate shipment assumption: do not place a second order unless you intentionally want a separate purchase rather than an exchange.
Refunds & special situations
How different return situations are handled.
The appropriate resolution depends on the item, order status, return condition, and reason for the request. The sections below explain the main scenarios.
Refunds after an approved return
Once an eligible return is received and approved, the applicable refund is issued through the relevant payment process. The time required for the refunded amount to appear can vary by payment provider or financial institution.
Shipping is free on all products, and eligible returns do not incur a return shipping charge.
Items returned in a materially different condition
Items that have been intentionally altered, damaged after delivery, or returned incomplete may require additional review and may not qualify for the same resolution as an item returned in an eligible condition, except where applicable law provides otherwise.
Requests made after 30 days
The standard free return and exchange window is 30 days from delivery. Requests outside that period may not qualify under this policy, although rights or remedies that cannot legally be limited remain unaffected.
Promotional and discounted items
Eligible promotional items may still be returned or exchanged within the 30-day window unless a specific product disclosure states otherwise. Refunds are based on the amount actually paid for the returned item after applicable discounts.
Email subscribers receive an automatic 15% sitewide discount after successful subscription, and selected promotional products may receive an automatic 20% discount. No discount code is required for either offer.
Non-returnable items required by law or disclosed before purchase
If an item is legally non-returnable or has a specific return restriction clearly disclosed before purchase, that restriction may apply. Nothing in this policy removes rights that cannot be waived under applicable law.
Refunds to the original payment method
Approved refunds are generally issued through the original payment method or the relevant payment process used for the order. If that method cannot be used, support will provide the available next step.
Damaged, incorrect, or incomplete orders
Keep the parcel and document the issue.
If an item arrives damaged, incorrect, or incomplete, keep the product, shipping box, packaging materials, and visible labels while the issue is reviewed. Photos or other details may be requested to help identify what happened.
Damaged item
Keep the item and packaging together and describe the damage clearly when starting the request.
Incorrect item
Do not discard or use the unexpected item before support has reviewed the order details.
Missing component
Check the full packaging first, then identify the missing part or accessory when contacting support.
Shipment concern
Include any available tracking, delivery, or package information that can help review the issue.
Return or exchange support
Start your request with TidyMorrow.
Customer support is available 24/7 for returns, exchanges, refunds, damaged or incorrect items, and other order questions. You may reach TidyMorrow at support@tidymorrow.lat or +1 (754) 286-1767.