Stage 01
Start the request
Provide the order details, identify the item, and explain why you are requesting a return and refund.
Refund Policy
Clear refund expectations from return to resolution.
TidyMorrow offers free returns and exchanges within 30 days for eligible items. This Refund Policy explains when a refund may be issued, how returned items are reviewed, how promotional savings affect refund amounts, and what to expect after a refund is approved.
30-day return window
Free eligible returns
24/7 customer support
The refund standard
Refunds are tied to the original purchase, the condition and eligibility of the returned item, and the payment process used for the order.
A refund should be easy to understand before the return is even sent.
Our aim is to keep the process straightforward: start the request within the eligible return window, follow the provided return instructions, keep the product complete and protected, and retain your order information until the request is fully resolved.
Refund pathway
Four stages from request to approved refund.
The exact steps can vary by order, but eligible refunds generally move through the same sequence.
Stage 02
Follow return instructions
For an eligible request, support will provide the next steps for returning the item without an eligible return shipping charge.
Stage 03
Return review
After the item is received, it may be checked against the order, return reason, included components, and applicable condition requirements.
Stage 04
Refund submitted
Once approved, the refund is submitted through the relevant payment process. Posting time depends on the payment provider or financial institution.
Refund eligibility
The return needs to remain eligible for refund review.
Refund eligibility is connected to the return policy. A request should be started within 30 days of delivery, and the returned product should remain complete and suitable for reasonable inspection.
- Return window: eligible requests should be started within 30 days of delivery.
- Item completeness: include the product and any supplied components, parts, accessories, or manuals where applicable.
- Condition: products should not be intentionally altered, damaged after delivery, or used beyond what is reasonably necessary to inspect them.
- Order verification: proof of purchase or order information may be required before a refund can be approved.
- Legal rights: rights that cannot lawfully be restricted remain unaffected by this policy.
How refund amounts are determined
The approved amount follows the original transaction.
Refund amounts are based on what was actually paid for the eligible returned item, including the effect of automatic discounts that applied to the purchase.
Regular-price purchase
An approved refund is based on the amount paid for the eligible returned item through the original transaction.
15% subscriber savings
If the automatic 15% sitewide subscriber discount applied, the refund reflects the discounted amount actually paid for the returned item.
20% promotional savings
If an eligible selected product received the automatic 20% promotional discount, the refund reflects the purchase amount after that discount.
Free shipping
All products ship free, so there is no standard outbound shipping charge to refund on the original order.
Eligible return shipping
Eligible returns and exchanges are free within the 30-day return window, subject to the applicable policy requirements.
Partial-order returns
If only part of an order is returned, the approved refund applies to the eligible returned item or items rather than the entire order.
Refund timing
Approval and bank posting are separate stages.
Once an eligible return has been received and approved, the refund is submitted through the relevant payment process. The time it takes for the credit to appear after submission can vary by payment method, card network, bank, or financial institution.
- Return transit comes first: the item must reach the return destination before it can be reviewed.
- Review may be required: the returned item may be checked against the order and applicable return requirements.
- Refund submission follows approval: an approved refund is then sent through the relevant payment process.
- Financial institutions control posting: additional time may be required before the credit becomes visible on your statement or account.
Refund details
Common situations that can affect a refund.
The correct resolution depends on the original payment, the return reason, item eligibility, and whether the order was discounted or partially returned.
Refunds to the original payment method
Approved refunds are generally submitted through the original payment method or the relevant payment process used for the order. If that method cannot be used, support will provide the available next step.
Promotional or discounted purchases
A refund is based on the amount actually paid for the returned item. Automatic subscriber or selected-product discounts reduce the original purchase amount and therefore affect the corresponding refund amount.
Partial refunds
A partial refund may apply when only part of an order is eligible for refund, when only some items are returned, or when another partial resolution is appropriate under the applicable order circumstances and law.
Returns received in a materially different condition
An item that has been intentionally altered, damaged after delivery, or returned incomplete may require additional review and may not qualify for the same resolution as an eligible return in reviewable condition, except where applicable law provides otherwise.
Requests made after the 30-day return window
The standard free return and exchange period is 30 days from delivery. Requests made after that period may not qualify under the standard policy, although rights or remedies that cannot legally be restricted remain unaffected.
Refund not yet visible after approval
If support confirms that a refund was submitted but it is not yet visible, additional posting time may be required by the payment provider or financial institution. Keep the order and refund information available if follow-up is needed.
Damaged, incorrect, or incomplete orders
Keep the item and packaging until the issue is reviewed.
If your order arrives damaged, incorrect, or incomplete, retain the product, shipping packaging, labels, and order details. Photos or additional information may be requested to help determine the appropriate resolution.
Damaged on arrival
Keep the item and packaging together and document visible damage before discarding anything.
Incorrect item
Keep the unexpected item unused where reasonably possible while the order is reviewed.
Missing component
Check the full packaging, then identify which part or accessory is missing.
Delivery-related concern
Keep any available tracking, parcel, or delivery information that can help clarify what happened.
Refund support
Get help with a refund or returned order.
Customer support is available 24/7 for refund questions, return status, exchanges, damaged or incorrect items, and other order concerns. You may reach TidyMorrow at support@tidymorrow.lat or +1 (754) 286-1767.